Please read our Cancellation Policy carefully. If you need to alter your reservation, you may change your dates after booking. Your “Original Arrival Date” is the original date of arrival in your booking even if the date of arrival is subsequently changed by altering the reservation.
You may cancel your reservation at any time for any reason. However, the following terms apply to cancellation of bookings made through plombagine.com:
Cancellation Processing Fee
A Cancellation Processing Fee of USD $300 will be charged on all cancellations by guests.
Any bank fees or third-party fees charged on processing your refund will be passed on to you. In accordance with our AML Policy, we do not process cash refunds. Further, we do not issue refunds to third parties on your behalf.
Non-Refundable Service Fee
A Service Fee is charged at the time of booking and is non-refundable.
Non-Refundable Transaction Fee
Our payments are processed through banks and third-party platforms, which charge us fees on processing payments. The Transaction Fee goes towards these third-party fees. The Transaction Fee is therefore non-refundable.
75% Refund Up to 90 Days Before Original Arrival Date
If you cancel up to ninety (90) days before your Original Arrival Date, we will refund you 75% of the deposit paid, after deduction of any applicable Cancellation Processing Fee, PayPal Fee, Service Fee, and Transaction Fee.
50% Refund Between 90 Days and 30 Days Before Original Arrival Date
If you cancel within ninety (90) days and before thirty (30) of your Original Arrival Date, we will refund you 50% of the deposit paid, after deduction of any applicable Cancellation Processing Fee, PayPal Fee, Service Fee, and Transaction Fee.
25% Refund Within 30 Days of Original Arrival Date
If you cancel within thirty (30) days before your Original Arrival Date, we will refund you 25% of the deposit paid, after deduction of any applicable Cancellation Processing Fee, PayPal Fee, Service Fee and Transaction Fee.
No Refund After Original Arrival Date or on Days Not Spent After Arrival
No refund is issued on cancellations made after the Original Arrival Date has passed, even if the date of your arrival was altered after booking.
Cancellations by Plombagine
If circumstances arise which makes it impossible to host you, we will refund the full the full Nightly Rate and Room Rate Levy on nights not spent.
How to Cancel
In the event that you wish to cancel your reservation, you must send an email to [email protected] stating that you are cancelling the reservation.
Notice
This Cancellation Policy only applies to bookings made through plombagine.com. This Cancellation Policy is not applicable to bookings made through other booking platforms, such as Airbnb, where our Cancellation Policy is Strict.
We reserve the right to change this Cancellation Policy at any time.